Email support
Send product, billing, privacy, or connected-site questions to [email protected]. When the question concerns an account, write from the email address used to sign in whenever possible.
- Describe what you expected and what happened
- Name the affected platform, such as Shopify or WordPress
- Include non-sensitive error text and the approximate time
- Do not include credentials or payment-card details
Account and privacy requests
The authenticated GeoRank Pilot mobile app contains the direct account-deletion control under Settings. The public deletion guide explains the confirmation, subscription, and retention steps. Visiting either support page does not submit a deletion request.
Security-sensitive reports
Use the support address to report a suspected security issue. Explain the affected page or operation and provide a safe reproduction outline. Remove secrets, personal datasets, and live customer content before sending attachments or screenshots.